Passenger Services

Syarat dan Ketentuan:

1. Passengers can pre-book Joumpa Airport VIP Service products through the BettertFly Citilink mobile apps for:

   NO	Airport Code	City	Price
   1	CGK & DPS	Cengkareng & Denpasar	Rp265.000
   2	KNO, SUB, UPG, BPN, JOG & YIA	Kuala Namu, Surabaya, Ujung Pandang, Balikpapan & Yogyakarta	Rp165.000
   3	HLP, LOP, PLM, PNK, AMQ, BDJ, BDO, BTH, BTJ, DJJ, MDC, PDG, PKU, SOC, SRG, BIK, BKS, DJB, KOE, LBJ, MKW, TKG, TJQ, PGK, AAP, FLZ, GNS, BWX, DTB, TNJ, MJU, MKQ & NBX	Halim Perdanakusuma, Lombok, Palembang, Pontianak, Ambon, Banjarmasin, Bandung, Batam, Aceh, Jayapura, Manado, Padang, Pekanbaru, Solo, Semarang, Biak, Bengkulu, Jambi, Kupang, Labuan Bajo, Manokwari, Bandar Lampung, Tanjung Pandan, Pangkal Pinang, Samarinda, Sibolga, Gunung Sitoli, Banyuwangi, Silangit, Tanjung Pinang, Mamuju, Merauke, & Nabire	Rp145.000

2. Passengers who purchase Joumpa pre-book products through the BettertFly Citilink mobile app are required to show their boarding pass or e-ticket containing the PSJD or PSJA SSR code to Joumpa staff.
3. Passengers are entitled to the following facilities:
   • Departure (PSJD): Services in the form of baggage handling, KKP Validation, Check In Process and Passenger Delivery to Boarding Gate.
   • Arrival (PSJA): Services in the form of meeting customers at a designated location close to the arrival door / area, accompanying and assisting customers to the baggage claim area and helping to collect baggage as well as accompanying and assisting customers to meet the Second Party relation who picks up at the airport.
4. Joumpa product reservation can be made no later than 24 (twenty four) hours before the flight.
5. Passengers who purchase Royal Green products and purchase Joumpa products as an additional service can also show the PSJD or PSJA SSR code listed on the Boarding Pass to Joumpa staff. (Passenger will be assisted up to the lounge of departing airport).
6. Children aged 0-1 will still be charged the adult rate.
7. Joumpa services that have been purchased cannot be canceled, transferred to other passengers, exchanged, or returned after purchase. (Full refunds are only valid for passengers who have purchased Joumpa products but Joumpa representatives at the departure or arrival airports are closed or not assisted by Joumpa due to operational reasons)

Travel documents that will be checked on the day of departure are showing a Boarding Pass or e-ticket containing the PSJD or PSJA SSR code, Identity Card (KTP / Passport) and Boarding Pass.

 

 

Syarat dan Ketentuan:

1. Passengers can pre-book Premium Airport Special Services (PASS) products through the Citilink mobile apps for:

   Airport Code	City	Price
   DPS, SUB, UPG, YIA, BDJ, SOC, SRG, LOP	Denpasar, Surabaya, Ujung Pandang, Kulon Progo, Banjarmasin, Solo, Semarang dan Lombok	IDR139.000

2. Passengers who purchase PASS pre-book products through the Citilink mobile app are required to show their boarding pass or e-ticket containing the PSPD or PSPA SSR code to PASS staff.
3. Passengers are entitled to the following facilities :
   • Departure (PSPD): Services in the form of baggage handling, KKP Validation, Check In Process and Passenger Delivery to Boarding Gate. 
   • Arrival (PSPA): Services in the form of meeting customers at a designated location close to the arrival door / area, accompanying and assisting customers to the baggage claim area and helping to collect baggage as well as accompanying and assisting customers to meet the relation who picks up at the airport.
4. PASS product reservation can be made no later than 24 (Twenty Four) hours before the flight.
5. Children aged 0-1 will still be charged the adult rate.
6. PASS services that have been purchased cannot be canceled, transferred to other passengers, exchanged, or returned after purchase. (Full refunds are only valid for passengers who have purchased PASS products but PASS representatives at the departure or arrival airports are closed or not assisted by PASS due to operational reasons)

Travel documents that will be checked on the day of departure are showing a Boarding Pass or e-ticket containing the PSPD or PSPA SSR code, Identity Card (KTP / Passport) and Boarding Pass.